Basket Exercise Essay

Georgina Ryan, HR Director SUBJECT Speaking engagement succeeding(prenominal) workweek Ms. Williams, Mr. Armstrong has been transferred to a new location, earlier than expected. My apologies, however, if you would give up me to fill in for Mr. Armstrong, I would be prestigious to address the Business ClubIt is common for a large fare of c on the wholes to come in wholly at once. When this happens, the customer relationscontact employee is divinatory to take the customers phone number and beat out back to him or her within an hour. Weve ready in the past that this is a reasonable range since, after a big rush of calls, things comm only settle down for a while. But when we separate up on the contact employees, we find that they get back to the customer within an hour only about one-third of the time. Sometimes they dont get back to the customer until the next sidereal dayI sent a memo to all contact employees about a month past reminding them of the importance of prompt r esponses on their parts, but it did very(prenominal) little good. We need a bringing up political platform from your department to improve this critical performance area. discharge we get together early next week? MEMO TO Ralph Herzberg, Manager of Customer Relations From Georgina Ryan, HR Director.New Training Program Ralph, we result unquestionably have to address this situation. Let me get with my training program administrator and work out a training session/schedule for your department. I will get back with you on a realise and time for next week.